Privacy policy

Last updated: April 1st, 2026

This Privacy Policy explains how Zovertang ("we", "us", "our") collects, uses, and protects your personal data when you visit or make a purchase from www.zovertang.co.uk (the "Site").

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are (Data Controller)

Zovertang is the data controller responsible for your personal data.

Contact details:
Email: sales@zovertang.co.uk
Address: 2 Gadwall Way, Scunthorpe, DN16 3UU, United Kingdom

2. Personal Data We Collect

Information you provide directly:

  • Name, billing and shipping address
  • Email address and phone number
  • Account login details
  • Order and payment confirmation details
  • Customer service communications

Information collected automatically:

  • IP address
  • Browser and device information
  • Pages visited and interactions on the Site
  • Cookies and tracking technologies

Information from third parties:

  • Shopify (e-commerce platform)
  • Payment processors (e.g. card providers)
  • Analytics and advertising partners

3. Lawful Bases for Processing (UK GDPR)

We only process your personal data where we have a lawful basis to do so:

  • Contract – to process orders and provide services
  • Legal obligation – to comply with tax and legal requirements
  • Legitimate interests – to improve services, prevent fraud, and operate our business
  • Consent – for marketing communications and certain cookies

4. How We Use Your Data

We use your personal data to:

  • Process and deliver your orders
  • Manage your account
  • Communicate with you about orders or enquiries
  • Provide customer support
  • Improve our website and services
  • Prevent fraud and ensure security
  • Send marketing communications (only where permitted)

5. Marketing Communications

We will only send you marketing emails or messages if:

  • You have given consent, or
  • You are an existing customer and have not opted out (soft opt-in under PECR)

You can unsubscribe at any time using the link in emails or by contacting us.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential website functionality
  • Analyse site usage (including via Google Analytics)
  • Improve performance and user experience

We operate a cookie consent banner, allowing you to accept or reject non-essential cookies in line with UK GDPR and PECR requirements.

Google Analytics may collect information such as your IP address, device information, and browsing behaviour. This data is used in an aggregated form to understand how visitors use our website.

You can update your cookie preferences at any time via our cookie banner or your browser settings.

7. Sharing Your Personal Data

We do not sell your personal data to any third parties.

We only share your personal data where necessary to operate our business and fulfil orders. This includes:

  • Shopify (our e-commerce platform and hosting provider)
  • Payment providers (to securely process payments)
  • Delivery and logistics companies (to ship your orders)
  • Marketplaces and sales channels we use, including eBay, TikTok Shop, OnBuy, Google Shopping, and Facebook Marketplace
  • Analytics providers such as Google Analytics (to understand website usage and improve our services)

All third parties only process your data on our behalf and strictly for purposes related to Zovertang’s operations, such as order fulfilment, sales processing, and performance monitoring.

We do not share your data for unrelated third-party marketing or resale purposes.

8. International Transfers

Some of our service providers may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as:

  • UK International Data Transfer Agreements (IDTA)
  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions

9. Data Retention

We retain your personal data only as long as necessary for:

  • Fulfilling orders and contracts
  • Legal and tax obligations (typically 6 years in the UK)
  • Resolving disputes and enforcing agreements

10. Your Rights (UK GDPR)

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion ("right to be forgotten")
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time

To exercise your rights, contact us at sales@zovertang.co.uk.

11. Complaints

If you are unhappy with how we handle your data, you can contact us.

You also have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk

12. Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it.

These measures include:

  • Secure systems and infrastructure
  • Restricted access to personal data
  • Use of trusted third-party platforms with strong security standards (such as Shopify)
  • Ongoing monitoring and updates to maintain security

While no system can guarantee absolute security, we continuously work to protect your information using industry-standard practices.

13. Children’s Data

Our website is not intended for children under 16, and we do not knowingly collect their data.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

15. Contact Us

If you have any questions about this policy or your data, please contact:

Email: sales@zovertang.co.uk Address: 2 Gadwall Way, Scunthorpe, DN16 3UU, United Kingdom